Security and Privacy

Will you share my information with third parties?
NO. never. We realize in an age where identity theft and fraud are on the rise people are nervous about online ordering. InnerVital will never share any of your personal information with anyone. All your online ordering is protected by 128bit encryption software and done on a secure server through Authorize.net.

What is your privacy policy?
For a detailed explanation of our privacy policy please click here.

Is my credit card information safe when I order on your site?
You can be confident in knowing that www.innervital.com is a verified Authorize.Net merchant. Your personal information is secure and will never be shared with anyone.

Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely. For more information about the benefits of Authorize.Net’s secure transaction processing, please visit the Authorize.Net Web site.

Ordering and Payment

What payment methods do you accept?
We accept all major credit cards. Visa, Master Card, American Express, Discover and InnerVital Gift Certificates.

We also have a mail in form where we accept personal checks and money orders for payment. Paypal is another option we offer and we also accept echecks through Authorize.net. An eCheck is the electronic version or representation of a paper check. Visit our payment options page for full details.

Do I need to pay sales tax on my order?
Our company is based in New York so we are required to charge the current New York state sales tax to customers in New York state.

I am interested in ordering a larger quantity is that possible?
Yes, we offer wholesale discounts to larger quantity orders. We also offer private labeling of all our products. Please email us here for a custom quote.

Shipping Information and Return Policy

Shipping Info ______________________________________________

What carrier do you use to ship your products?
We ship all our products via the United States Postal System (USPS). Tracking is provided on all orders if a valid customer email is provided with your order. We use all available shipping methods USPS offers.

How soon will I receive my order?
We value your business greatly and we ship all in stock orders in 24 hours or less. Not including weekends or holidays. Shipment arrival times vary according to the shipping method you select. Standard domestic shipping takes between 3-7 business days, Rush Priority takes 2-3 business days, and Overnight Express takes 1 day, but in some remote location it can take 2 days. All international order can take anywhere from 5-14 business days depending on the country and the customs delay.

Will I receive a tracking confirmation email when my order ships?
We always provide a tracking confirmation number when you order ships as long as you provided us with a valid email address when you placed your original order.

Do you ship outside the United States?
Yes, we ship all over the world. There are certain countries that do not allow herbal related products through their customs.

Do you ship to military bases?
Yes we ship to all military bases no problem. Shipments can range in delivery time however. We are not responsible for packages lost by the military post office.

Do you ship to PO Boxes?
Yes, we ship to PO Boxes, Suites and Apartments.

What is your shipping policy?
For more information and detail about our shipping policy visit our shipping policy page.

Will I be notified if there is a delay in shipping?
Yes, if there is any shipping delay on our end you will be notified via the email address you provided when you ordered. We ship all in stock products in 24 hours or less on business days. This excludes weekends and holidays.

Return Policy _____________________________________________

What is your return policy?
For a detailed explanation of our return policy please click here.

I want to return unopened bottles how can I do that?
We do accept returns for unopened products. Please view our Return Policy for an explanation on how to do that.

Continuous Care Program / Recurring Billing

What is the CCP and recurring billing and how does it work?
We have many repeat customers who, in the past, have requested a easier way to order without having to remember to manually do it. So by request we have implemented a recurring billing program that allows the customer to be put on a monthly billing program that will auto bill and auto ship them the product of their choice. If you like a certain product and would like to be put on this program please email us on the contact us section. Many of the products currently have the options on their designated page. Recurring billing can be cancelled at anytime, no questions asked.

When you order any of our "sample program" products you will automatically be put on a recurring billing program. Every sample product is a 15 day supply of the product you are interested in. After 15 days from the original order date your credit card will be billed on a monthly basis in the amount specified in the agreement for the product you ordered. At the same time you are billed your product will ship free of charge and your new monthly supply will arrive shortly after.

There are NO contracts and NO obligation. If you would like to cancel for any reason simply email us and we will stop the recurring program immediately. No questions asked!

Can I select the time of the month when I am billing on recurring?
As always your satisfaction is our #1 priority. So if you would like to be billed on a certain time during the month that is not a problem. Simply email us in our contact us section on the web site and we will custom tailor a recurring billing program for you. We can also bill you bi-monthly or quarterly if that is easier.

Is there a contract involved with the Recurring Billing Program?
No, never. Our recurring billing program is for your convenience. If you decide at anytime that you no longer want to automatically receive the product simply email us and cancel. No questions asked. We will cancel the program the same day you request it.

Can I cancel Recurring Billing at anytime and how do I do it?
Yes you can cancel at any time no questions asked. No contracts and no hassle. If you are enrolled in Recurring Billing and want to cancel please click here CANCEL RECURRING.