Knowledgebase
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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Will I receive a tracking number for my order?
Yes. As long as you provided us with a valid email address in the ordering process you will get a USPS tracking confirmation email when the order has actually shipped. Be sure to check your spam filte...
What is your return policy?
Our return policy for all products is located on the website where you placed your order. Please refer to the original site you placed your order and follow the instructions. If you still have questio...
Once I order will I be billed again?
Never. We do not do recurring billing and once your place your order you credit card information is never stored anywhere and you will never be billed again unless you place another order.
What state does my order ship from?
All orders are shipped out of New York. So shipping times vary as to where you are in relation to New York State. Rush is 2-3 business days always on average and Overnight is next day, but in some loc...
How long have you been in business?
Our company is called Exp Online, LLC and we have been in business since 2003. We sell only high-grade botanical products that are prescription free. Our headquarters are based out of New York State.
I have a medical question about taking your products can you help?
We are not doctors and can not give medical advice. In situations where you have questions on a product and its interaction into your daily regime, please contact your primary care physician.
Do you offer private labeling on your products or bulk ordering?
Yes we offer both services. If you would like to sell any of our products under your own name we can assist in the private labeling for you. We also sell all our products in volume discounts. Please e...
Why don't you have an order phone number?
In the past we did have a ordering phone number in place that was for orders only. However, the line was being misused for non-ordering purposes so we elected to terminate it until we could redesign t...
Will you bill my credit card again such as auto-ship or recurring billing?
NO. We do not engage is auto-ship tactics to steal your money by trying to charge your credit card again without you knowing about it. The only time your credit card will be charge is when you place o...
What type of package can I expect? Is it Discreet?
We ship using discreet packaging. There will be no branding or product names on the package delivered to your door. Most packages wil be small enough to fit in your mailbox. Larger orders may arrive i...
What will my credit card statement read?
Your credit card will read EXP-Online, LLC or Javassi.
 


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